Refund policy

Returns & Exchange Policy – 3rdwavedrip

What is your returns/exchange policy?

At 3rdwavedrip, we accept returns and exchanges within 30 days from the date of purchase.

To be eligible for a return or exchange, items must be:

  • Unused and unworn

  • In original condition

  • With all original tags attached

Note: Items that have been altered, customised, or purchased on sale are not eligible for return or exchange.

How can I process a return?

To initiate a return, please submit your request through our Returns Portal.

Once your request is submitted and approved, our team will arrange a pickup from your registered address.

After the item is received at our facility, it will undergo a quality inspection to ensure it meets our return eligibility requirements. Once approved, your return will be processed based on your selected option:

1. Store Credit

  • Issued as a discount code via email

  • Valid for 6 months from the date of issue

  • Can be used on future purchases (online or in-store)

  • No deductions – full refund value is credited

2. Refund to Original Payment Method

  • Processed after approval

  • Reflected within 5–7 business days

Deductions (if applicable):

  • ₹100 return shipping fee for prepaid orders

  • ₹250 Cash on Delivery (COD) fee is non-refundable

Important: All returns are processed only after the item is received and approved by our quality team.

How can I process an exchange?

To initiate an exchange, please submit your request through our Exchanges Portal.

Once approved, our team will arrange a pickup from your registered address.

After receiving the item, it will go through a quality inspection. Upon approval, we will process your exchange and ship the replacement item.

Please note:

  • Only one exchange per purchase is allowed

  • Replacement must be of equal or higher value

  • Any price difference must be paid before dispatch

  • In-store exchange is available (if applicable)

  • Processing time depends on product availability and delivery timelines

How do I return/exchange a product internationally?

For international orders, please contact 3rdwavedrip with your order number and reason for return.

Once the item reaches our warehouse and passes inspection, we will:

  • Process a refund or issue store credit (as per your preference), or

  • Dispatch a replacement item (for exchanges)